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Lightherm's Privacy Policy

Lightherm treats your privacy seriously and we respect your right to personal privacy. We use the information that we collect through our web site (the 'Site') in accordance with, and only as described in this Privacy Policy.

To what portion of the Site does this policy apply?

This policy only applies to the Site and all the information collected by the Site but does not apply to third party companies, individuals, organisations or other web sites which the Site links to. These sites operate their own privacy policy. We urge you to read these carefully.

What information do we collect?

Our Site does not at any stage automatically collect any personally identifying information from you. We do however collect general statistical, aggregated, anonymised information to help us analyse our visitor's preferences and habits while they visit our Site. This information is used to improve the content and usability of our Site.

Contact us web form

If you choose to fill out our online contact form we will collect your name, phone number, and email address in order to process your enquiry. We use this data solely to contact you in relation to your enquiry. We will not share this information with any third party at any time.

How we protect your personal data

We know how much data security matters to our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.

  • We secure access to all areas of our website using ‘https’ technology.
  • Access to your personal data is password-protected.
  • Our web site is regularly monitored for possible vulnerabilities and attacks to further strengthen security.

How long will we keep your personal data?

Whenever we collect or process your personal data, it will only be kept for as long as is necessary for the purpose for which it was collected. The period for which we keep personal information is determined by a number of criteria including the purpose for which we are using the information, the amount of sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis.


A cookie is a small file that can be placed on your computer, tablet or mobile device that allows us to recognise and remember you. Cookies are widely used in order to make websites work, as well as to provide information to the owners of the site.

When you visit our site we may collect information from you automatically through cookies or similar technologies.

How do we use cookies?

We use cookies in a number of ways to improve your experience on our site, including:

  • Informing you about the cookies we use
  • Providing essential and helpful functions on our site
  • Understanding how you use our site

Cookies that are created and used by Lightherm are referred to as "first-party cookies" and those that are created and used by our partners are "third-party cookies". Our website cannot access information stored in third-party cookies; nor can any other organisation access the data in the cookies we use on our website.

What types of cookies do we use?

We use several types of cookies for different purposes on our site, which are described below:

Essential cookies - these cookies are essential to provide you with services you have requested. For example, these include various anti-spam measures that we take on information request forms. If you set your browser to block these cookies, then these functions will not work for you.

Performance measurement - cookies which measure how often you visit our web site and how you use it. We use this information to get a better sense of how our users interact with our web site and to improve our site, so that our visitors have a better experience. For example, the Google Universal Analytics cookie gives us information such as how you found our web site, the pages you visit and your journey between pages (we describe how to opt out of it below).

Functionality delivery - cookies that are used to recognise you and remember your preferences or settings when you return to our site, so that we can provide you with a more personalised experience. For example, we use cookies that remember your acknowledgement of our cookie policy.

How to change your cookie settings

You can manage the use of cookies, and disable the sharing of data with partners by using the steps set out here.

CookiePurposeOpt out optionsMore information
Google Universal AnalyticsPerformance measurementOpt outPrivacy policy

Browser settings

Practically all web browsers allow you to stop accepting cookies entirely by changing the cookie settings in the browser. You can usually find these settings in the "options" or "settings" menu of your browser. The following links may be useful in finding out how to manage cookies on your particular device:

Useful links

If you want to find out more about your online privacy and cookies, you may find the following links useful:

If you would like to contact us about cookies please email enquiries@lightherm.co.uk.

What to do if you have any questions?

If you have any questions or suggestions regarding our Privacy Policy then please contact us at enquiries@lightherm.co.uk.